Accessibility

Here at The Twelve Apostles Hotel & Spa we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.

Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible Rooms

One accessible room is available with 32” of clear width on entry to room and bathroom
Seat in shower
Low bed
Roll in shower
Low light switches
Furniture can be removed upon request 

Public Areas

Accessible public entrance, reception and concierge desk, hotel restaurant and meeting rooms
Portable ramp
Elevator dimensions: 1.5m x 3m
Braille elevator 
Wheelchairs can be arranged
Personal assistance offered
Assistance dogs permitted throughout
Grab rail locations
Disabled toilets
Disabled parking arrangements

Website Accessibility Statement

The Twelve Apostles Hotel & Spa are committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.

As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the Hotel’s commitment to accessibility, please contact the General Manager by email using the contact information below.

General Manager: Michael Nel
Email: generalmanager@12apostles.co.za