Maintenance Manager

Job Reference: 12AMaintenanceMgr

Job Summary

To ensure the smooth running of the day-to-day operation of the Maintenance department and upkeep of the Hotel and grounds, with a specific focus on all building maintenance projects; as well as in the implementation of a comprehensive proactive preventative maintenance program; while ensuring that cost are minimised without compromising quality and that labour is used as efficiently as possible. To further ensure that the departments operating procedures and processes complies with prevailing Occupational Health and Safety as well as Environmental Laws

Minimum Experience and Qualification Required:

  • NQF Level 5 certificate as an electrical and/or mechanical technician or equivalent trade test certificate
  • 5 years’ experience in a general maintenance / building facilities management / construction project management position of which at least 3 years’ experience in a 4/5* Hotel environment in a maintenance departmental management capacity
  • Experience with implementing and upkeep of stock management control systems
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
  • Solid financial understanding
  • Proven understanding of Health and Safety standards as well as Environmental Impact Controls. Any relevant qualifications and or experience in this regard will be an advantage
  • Understanding of the technical aspects of a hotel from a maintenance perspective regarding building maintenance, air cone plant equipment, refrigeration, water supply and plumbing as well as electrical specialised knowledge
  • Knowledge of Hot water reticulations systems
  • Knowledge of Pumped sewer systems
  • Highly presentable
  • Excellent command of the English language with solid verbal and written communication skills
  • Must be able to work under pressure and flexible working hours including weekends and public holidays

Advantageous experience and qualification desires:

  • Other rooms division experience
  • Fluency in Xhosa and/or Afrikaans advantageous

Key Performance Objectives:

  • To manage the Maintenance Team in accordance with Red Carnation Hotel Management principles by:
    • Ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution
    • Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with Employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention
    • Being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated
    • Applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all opportunities to correct and support staff before utilising avenues for employment termination
    • Ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet
    • Recommending updates to hotel policies and procedures, in order to maintain high standards and provide the best possible service to guests, and implement improvements where required
  • To manage the day-to-day operations of the Maintenance department by:
    • Attending to all electrical and mechanical and construction breakdowns in the hotel
    • Attending to the day-to-day maintenance of all refrigeration and air-conditioning
    • Running the Maintenance shift briefing, ensuring that staff are fully briefed of the maintenance requirements for the day
    • Performing a weekly walk-about the entire property and gardens assessing possible building maintenance opportunities
    • Managing, administering and documenting the daily, weekly, monthly and quarterly compliance requirements for H&S standards, Legionella measurements, Fire Protection Equipment Impairments, Sprinkler Impairment Systems and Hotwork permits
    • Safe-handling of refrigerant gas, oil and electrical tasks in accordance with H&S standards
    • Ensuring that all day-to-day maintenance of guest rooms, public areas, building interior and exterior as well as the cleaning and testing of pools is completed in accordance with RCH and LHW standards
  • To administer the daily, weekly, monthly and quarterly maintenance scheduled as per SOP by:
    • Executing the quarterly electrical and mechanical maintenance service plan
    • Manage the monthly electro-mechanical stock-take and ensure that any variances are investigated, resolved and reported on in accordance with the financial guidelines as set out by the Financial Manager
    • Manage the monthly maintenance consumable stock-take and ensure that any variances are investigated, resolved and reported on in accordance with the financial guidelines as set out by the Financial Manager
    • Execute that the annual maintenance rooms care program is achieved within budget and within time frame in accordance with the owner’s mandate
  • To complete the administrative functions of the department by:
    • compiling of the annual maintenance budget
    • ensuring that employee time sheets are up to date within 3 days
    • ensuring that staff rosters are completed by Thursday for the following week


  • Monthly salary
  • Pension Fund
  • Medical Aid (optional)
  • Uniform
  • Staff Meal
  • Staff Transport