Banqueting Coordinator

Job Reference: 12ABanqC

Job Summary

Liaise with all clients, ascertaining their requirements and coordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of The Twelve Apostles Hotel and Spa, with the intention of ensuring that the highest standard of performance and service is achieved by all relevant parties.

Minimum Experience and Qualification Required:

  • Grade 12
  • 1 years banqueting or reservations experience in a 4* or 5* Hotel
  • Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
  • Highly presentable
  • Excellent command of the English language with solid verbal and written communication skills
  • Able to work flexible hours including weekends and public holidays

Advantageous Experience and Qualification Desired:

  • Hotel Diploma
  • Previous Food and Beverage operational experience
  • Knowledge of Opera
  • Fluency in Xhosa and/or Afrikaans

Key Performance Objectives:

  • To ensure that the highest standard of performance and service is achieved when reserving accommodation, function space and additional services for The Twelve Apostles Hotel by:
    • ensuring harmonious relationships exist with other departments, suppliers and international sales managers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles
    • maximising revenue generating opportunities, whilst enhancing the guest service experience, in accordance with LQA Standards
    • ensure the accuracy of all reservation to ensure an exceptional guest experience
    • liaising with all clients, ascertaining their requirements and co-ordinating these needs to ensure the successful execution of their function, conference, event and accommodation
    • processing all enquiries timeously and efficiently