- General Manager
Michael's journey with Red Carnation Hotels began over 10 years ago. He started as a Reservations Agent at the Rubens Hotel in London and climbed his way up the career ladder in various hotels and positions within the Red Carnation family in the UK before returning home to South Africa to join The Twelve Apostles as Duty Manager in October 2006. He was promoted to Reservations & Revenue Manager in February 2008 and Revenue Manager in March 2010, before being named Deputy General Manager under Horst Frehse in July 2012.
With Horst’s appointment as Executive Director in April 2014, Michael was the obvious choice to take over as General Manager. Strongly believing in Red Carnation’s philosophy ‘no request is too large, no detail too small’, his goal is to ensure that guests’ needs are not only met but always exceeded, and to make every single guest a RCH Ambassador through service excellence.
- Food and Beverage Manager
Graduating from the Cape Town Hotel School in 2007, I started my career as a first year student at the Twelve Apostles Hotel and Spa - I always knew that I would come back and work at this beautiful property. My first job out of university was in Beverly Hills, California, where I was lucky enough to be a part of the opening team at The Montage Beverly Hills. I then returned to Cape Town and went straight into a second hotel opening where I opened Taj Cape Town as a part of the Food and Beverage management team. After spending three years at Taj, I was approached to go over to the Seychelles and work on one of the most prestigious island resorts in the world called North Island where I oversaw the Food and Beverage operation. After my time in the Seychelles, I returned to Cape Town and took over the Food and Beverage team at the Cellars Hohenort Hotel in Constantia. I then moved and spent two years at the Table Bay Hotel in the V&A Waterfront.
- Pastry Chef
Gina Marziani graduated from The Culinary Academy at Backsberg wine estate in Cape Town. She has perfected her craft at some of Cape Town’s most prestigious hotel’s including the Mount Nelson Hotel and the Delaire Graff Estate where she was Sous Chef at the Indochine Restaurant. A stint at the Velvet Cake Company further established her passion for baking and her love of chocolate. Gina says she ‘fell in love’ with pastry while doing her in-service training at The Mount Nelson and the ongoing affinity is evident in all the positions she has held since.Fascinated by the intricate detail, textures and skill required for creating ‘edible artwork’, Gina continues to extend her proficiency and work her passion for pastry, as the Pastry Chef at The Twelve Apostles Hotel and Spa.
- Head Concierge
I moved back to South Africa in 2013 after working at Hilton Hotels in London for 9 years. I obtained my Les Clefs D'Or membership in June 2011 and was selected as a candidate for the Concierge of the Year London 2011. Realizing my passion for excellent service in hospitality, I spent the next couple of years running the concierge desk at Hilton Heathrow Terminal 4 and managing the staff house for 30 Hilton staff members. After spending nearly a decade overseas I decided to move back to South Africa to raise his young family.
Not wanting to neglect or lose his Golden Key membership I decided to build the Les Clefs D'Or South Africa, since 2015 I have been directly involved in the pinning of three new members in South Africa, with the help of fellow five-star Concierge in Cape Town I established the Cape Town Concierge Forum and to this day is one of the few or only Forums in Cape Town that helps build relationships amongst other hotel groups and thus strengthening the service we all offer visitors to Cape Town and greater South Africa. The Cape Town Concierge Forum makes sure elements that are not performing or that damage tourism in South Africa are pointed out and dealt with through the correct channels we also praise and highlight excellent performance of members and suppliers.
- Banqueting Co-ordinator
My passion for hospitality started when I went overseas to America to work in some of the most prestigious 5-star golf courses in the United States, spending a lot of time with high end clients, this got me excited and I knew that this was the beginning of a very exciting career. After spending some time in in the United States. I decided to move back to Cape Town and take all my knowledge and work experience and started to work at some amazing 5-star hotels here in Cape Town.
A great opportunity came my way to join the Twelve Apostles Hotel & Spa as Banqueting Coordinator. My passion is to understand our guest’s needs and together with my team we will make sure our guests feel the Red Carnation Care and personal touch with every occasion.
Gregory is a diploma graduate from the Cape Wine Academy. Mutambe was named by the academy’s principal as one of the most talented students in his class. Mutambe started his career working as a cellar-hand in a Zimbabwean winery, after which he trained and worked in a Johannesburg restaurant and, most recently, as the Sommelier at the Vineyard Hotel and Spa in Cape Town. He advises diners in the Twelve Apostles Hotel’s Azure Restaurant on the ideal wine pairing during meals, working closely with the Executive Chef.
- General Manager Sales, Red Carnation Hotels South Africa
Sally has extensive experience in the hospitality and travel industries, having spent the past 20 years, in various capacities, working within the Thompsons Travel Group. Most recently she has held the position of General Manager: Global Sales for Thompsons Africa and brings a wealth of skill and experience to developing both the international and domestic travel markets on behalf of the Red Carnation Hotel Group portfolio. She is integrally involved in the day to day running of the business, from formulating strategy, to the building of the brand, establishing and maintaining relationships with Clients. Based at The Oyster Box in Umhlanga, Sally is responsible for the Sales of all the Red Carnation Group’s South African operations.
- Director of Sales, Red Carnation Hotels South Africa
Nicole, who has been with The Red Carnation Group for the past ten years, brings both operational and sales experience to her new role as Sales Manager. In May 2008 she was promoted to Guest Relation Manager of The Twelve Apostles Hotel, specifically looking after in a sales capacity, the Key Consortia Relationships with large corporates such as Virtuoso and American Express, before becoming Assistant Sales and Marketing manager at The Twelve Apostles Hotel in 2009. In 2010 Nicole was appointed as Sales Manager for the Red Carnation Hotel Collection overseeing all sales activities for both The Twelve Apostles Hotel and Spa and Bushmans Kloof Wilderness Reserve & Wellness Retreat.
- Revenue Manager, Red Carnation Hotels South Africa
Sue began her career with The Twelve Apostles Hotel in 2002 as a Reservationist before being promoted to Front Office Manager and then Reservations & Revenue Manager. In 2008 she decided to widen her horizon and left to continue her career with other high-profile properties, including The Collection by Liz McGrath and Red Carnation member The Old Government House Hotel and Spa in Guernsey, where she was part of the launch team. Upon her return to South Africa she held a position at the Cape Grace but re-joined Red Carnation in March 2013, as soon as the position of Revenue Manager for The Twelve Apostles and Bushmans Kloof became available.
Sue implements the revenue strategy for both properties, ensuring that all target market segments are developed for the long-term benefit of the hotels’ business.
- Deputy General Manager
My career in hospitality began 20 years ago whilst completing a bachelor’s degree in marketing. I soon realised that I had a real passion for the industry and spent eight years working across South Africa in various establishments. I moved to England in 2005 and joined The Peter Michael Collection where we went on to achieve two Michelin stars, a Hotel of the Year award in 2007 and five Red Stars from the AA. I joined the Red Carnation Hotel Collection in early 2012 as Deputy General Manager at The Old Government House Hotel and Spa on the island of Guernsey. In late 2012 I was given the opportunity to take on the role of Hotel Manager at the then newest addition to the collection also on Guernsey, The Duke of Richmond Hotel. I am delighted to return to South Africa to join the exceptional, award winning team of professionals at The Twelve Apostles Hotel and Spa and together, look forward to welcoming you personally, ensuring you’ve found “your new home away from home.
- Executive Chef
Christo joined The Twelve Apostles Hotel and Spa as Executive Sous Chef in November 2012 and was promoted to Executive Chef in September 2013. A graduate of the 1000 Hills Chefs School in Durban, his work experience includes positions held at the five-star Relais & Châteaux properties Kurland Hotel and Tsala Treetop Lodge, and the Cape Royale Hotel where he was Sous Chef at Bistro 1800°.
Christo has competed in several high profile cooking competitions; he won ‘Junior Chef of the Year’ at the Unilever Food Solutions and placed second in the prestigious Sunday Times ‘Young Chef of the Year’ competition in 2012. His contemporary South African menu is all about creating lasting memories for guests who experience the magical setting of Azure Restaurant.
- Guest Experience Manager
I graduated from the Cape Town University of Technology in 2013 with a Bachelors of Technology Degree in Hospitality Management. During my studies I did several internships including one at sister Red Carnation Property “41” in London. On completion of my studies I was accepted as a participant in the Red Carnation Management Program where I spent time honing my management skills in all department over a two year period; and gaining exposure to the operations of all three South African properties. I successfully completed the Management Program at the end of January this year.
- Banqueting Manager
Willem occupied several Food and Beverage management positions, including Restaurant Manager at Delaire Graff Estate in Stellenbosch and Functions & Events Manager at Grande Roche in Paarl, before joining The Twelve Apostles Hotel as Banqueting Manager in December 2010.
Working with a team of 14, Willem is in charge of one of the biggest departments of the property, ensuring the smooth running of numerous events taking place each and every day. He and his team plan and oversee events of all sizes, from small corporate meetings to large-scale productions and weddings. Willem thrives on the pressures of the job and is delighted to see the smile on clients’ faces at the end of an event, signalling a ‘job well done’.
- Spa Manager
Joanne joined The Twelve Apostles Hotel and Spa as Assistant Spa Manager in July 2012, having previously gained international experience as a beauty therapist and Spa Manager on cruise liners. Proving herself a real asset, she was promoted to Spa Manager only 18 months later.
Joanne is in charge of the busy spa operations, managing a team of 12 therapists, four receptionists and seven spa attendants. Her aim is to create a unique, highly individualised journey for both hotel guests and day spa visitors to ensure a highly memorable experience at The Twelve Apostles. Her favourite part of the job is to see guests leaving The Spa feeling relaxed, pampered and completely stress-free.
- Wedding Planner
Having completed a diploma in International Hotel Management, Stephanie began her hospitality career in the food and beverage sector within the Protea Hotel Group, before moving on to Cape Town’s V&A Hotel. Two years later she joined the management team at Hunter Hotels’ Country House in the Western Cape, where she was quickly promoted to Assistant General Manager. Her role at the boutique property was multi-faceted and included the coordination of weddings and functions.
Stephanie first joined The Twelve Apostles Hotel and Spa as Assistant Food and Beverage Manager in 2009, before applying for and obtaining the role of Wedding Coordinator in late 2010. She is now the dedicated Wedding Coordinator for both The Twelve Apostles Hotel and Spa and sister property Bushmans Kloof Wilderness Reserve & Wellness Retreat.
Stephanie’s role is to organise the big day and ensure that each couple experiences the perfect wedding. From flowers to entertainment and customised menus, she will assist the bride and groom with planning even the smallest detail, making sure that they have the most memorable day.
- Human Resources Manager
Alex joined The Twelve Apostles Hotel and Spa in 2004, initially in various capacities within the Food and Beverage department. It was during this time that her passion for training and development came to the fore, as she started to focus more and more on service skills training and employee development within the Food and Beverage team. As a result she was promoted to Human Resources Manager in 2008.
Alex and her team strive to uphold the Red Carnation values and to have a positive impact on the guest experience by resourcing the hotel with skilled, committed and passionate Red Carnation Ambassadors.
- Corporate Sales Manager, Red Carnation Hotels South Africa
Tamsyn joined the Red Carnation Hotels group in April 2012, fresh from a two-year stint as Corporate and Conferencing Sales Executive for the hotel sales and marketing company Extraordinary.
In her capacity as Corporate Sales Executive, she represents The Twelve Apostles as well as sister properties Bushmans Kloof and The Oyster Box, calling on the corporate, retail and PCO markets covering the Western and Eastern Cape regions. Tamsyn supports the Sales Manager in all sales activities. Her outgoing personality is well-suited to the position, which requires an engaging, empathetic communication style in order to connect with people and to motivate and inspire them to achieve results.