Red Carnation Hotels

FAQS

Q. Can I go alone?

A. Absolutely, many of our clients use their time at the spa to get away from everyone else and to spend time concentrating on their own individual needs.

Q. What about my comfort?

A. Your comfort is our business. Our therapists are there to make sure that your stay at the Sanctuary is comfortable, so do not hesitate to inform them of any discomforts or enquiries that you may have.

Q. Do I need to take off my clothes during a Spa treatment?

A. The therapists use professional draping techniques to ensure your privacy at all times. Although some treatments are best performed with minimal clothing, every action is taken to ensure discretion.

Q. Children - age restriction?

A. No children under the age of 16 are allowed into the Sanctuary.

Q. Dress code?

A. We suggest that you come dressed comfortably. Remember that you have to leave in what you arrived in, so make sure your dress code will suit the relaxed mood you’ll be in after your treatments.

Q. Are facials only for women?

A. These days more and more male clients are making an effort to groom themselves. We promote a balance of men and women at the Sanctuary and have designed facials specifically for men.

Q. Are there any medical conditions that I need to inform the therapist of?

A. Be sure to let your therapist know if you suffer from any mild to server conditions such as high/low blood pressure, diabetes and heart disease as these are not suitable for various treatments. Your therapist needs to know as much about you in order to give you the best treatment possible.

Q. When is massage not advisable?

A. Massage is not recommended if your medical condition may worsen due to the treatment or the condition is contagious. If you are unsure about your condition, please contact us and we will either recommend specific treatments or refer you to a general practitioner

Q. Do you cater for men?

A. The Sanctuary has specially formulated both express treatments and packages that cater for the specific needs of men.

Q. What if I am menstruating?

A. Most treatments are safe although we advise that you inform your therapist about your condition in order to ensure your comfort and peace of mind. We do not recommend waxing or water treatments during time of menstruation.

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