Meet the Team

Jonathan Raggett

Jonathan Raggett - Managing Director - Red Carnation Hotels

Managing Director - Red Carnation Hotels

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 14 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

jonathan@rchmail.com T: +44 (0)207 514 5633

Terry Holmes

Executive Director

Executive Director - Red Carnation Hotels

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry.  His tremendous career ranges from a chef to Vice President in the luxury hotel business.

A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.

tholmes@rchmail.com     T: +44 (0)207 958 6923

Horst Frehse

The Twelve Apostles Hotel and Spa - Horst Frehse

General Manager

One of South Africa’s most well-respected hoteliers, Horst has more than 30 years of experience in the industry and has led many of the country’s most successful hospitality establishments. He joined the Red Carnation Hotel Collection in December 2010.

Born to German parents, Horst’s flair for languages - he is fluent in English, Afrikaans, German and French - have benefited his international career path. After completing his schooling, Horst studied hotel management in Germany and achieved two diploma qualifications.

Horst’s career has seen him working in Munich, Geneva, Namibia and South Africa. He was engaged as General Manager to open the five star Grand Roche Hotel in Paarl, a Relais& Châteaux member, and during his tenure the hotel received many notable industry awards, including the Five Star Silver Award for Exceptional Service Standards.

With a keen love for nature, wildlife and the great outdoors, Horst has held managerial positions at the Singita Private Game Reserve in the Kruger National Park and the Singita Grumeti Reserves, Serengeti, Tanzania. Under his management, the Sasakwa Lodge was established as a Relais& Châteaux member.

Before accepting his current managerial role at the Twelve Apostles Hotel & Spa, Horst managed, since its establishment, the 36 room Asara Wine Estate & Hotel in Stellenbosch.

hfrehse@12apostles.co.za     T: +27 21 437 9000

Michael Nel

The Twelve Apostles Hotel and Spa - Michael Nel

Deputy General Manager

Michael Nel’s journey with Red Carnation Hotels began nearly ten years ago. He started as a Reservations Agent at the Rubens Hotel in London and worked his way up the ladder in various hotels and positions within the Red Carnation family.

Today he is Deputy General Manager of The Twelve Apostles Hotel and Spa in Cape Town. Over the years he has gained valuable experience, having worked in both front and back of house areas.

His goal is to ensure that guests’ needs are not only met, but exceeded, and to make every single guest a RCH Ambassador through service excellence.

mnel@12apostles.co.za   T: +27 21 437 9090 

Abraham Mouton

The Twelve Apostles Hotel and Spa - Abraham Mouton

Room Division Manager

Abraham Mouton started his career in the hospitality industry in 1998, when he was part of the opening team of Walt Disney World Animal Kingdom Theme Park in Orlando (Florida).

He returned from the US in 2000 and took up a position as Front Office Agent at the Mount Nelson Hotel in Cape Town.  Five and a half years later, having held a variety of different positions including Front Office Manager, he embarked on an 18-month sabbatical in the UK.

Upon his return to South Africa in June 2007, he joined the Twelve Apostles Hotel and Spa as Duty Manager, and within a year he was first promoted to the position of Front Office Manager, and in July 2012, to Room Division Manager.

amouton@12apostles.co.za  T: +27 21 437 9000 

Masood Sadulla

Masood Sadulla - Head Concierge and Duty Buthler at The Twelve Apostles Hotel and Spa

Head Concierge & Duty Butler

Masood Sadulla’s passion for people inspired him to embark on a career in hospitality. Born and raised in Cape Town, he studied at the Institute for Hospitality Education of South Africa after which he obtained a place on The Red Carnation Hotel Collection’s Management Training Programme at the Montague on the Gardens Hotel in London. There he had the opportunity to experience various departments first-hand, but it was when he landed at the Front Desk’s Concierge Department, that he knew he had found his true calling! In 2007 he was nominated to attend the Chartered Management Institute’s ‘Ambassadors in Management’ course at Chelsea and Kensington College, before returning to Cape Town in 2008 to take up the position of Guest Liaison Officer at The Twelve Apostles Hotel and Spa. Here he was promoted to Front Office Shift Leader in 2009, and appointed as Head Concierge in 2010.

concierge@12apostles.co.za   T: +27 21 437 9047

Gavin Ferreira

The Twelve Apostles Hotel and Spa - Gavin Ferreira

Food & Beverage Manager

Gavin Ferreira started his career in the hospitality industry in 2001, as Chef at Wentworth Golf Club in Surrey, England. He gained much experience here, combining fine French cuisine and old English traditions.

He spent four years in the UK, where he held hospitality positions that included Management Trainee at one of Red Carnation Hotels’ properties, Summer Lodge in Dorset.

On his return to South Africa in 2008 he started at Twelve Apostles Hotel and Spa as Banqueting Floor Manager, before he was promoted to Banqueting Manager. Two years later, in April 2010 he was promoted once again, and appointed as Food & Beverage Manager.

gferreira@12apostles.co.za   T: +27 21 437 9034 

Gregory Mutambe

The Twelve Apostles Hotel and Spa - Gregory Mutambe

Sommelier

Gregory is a diploma graduate from the Cape Wine Academy. Mutambe was named by the academy’s principal as one of the most talented students in his class. Mutambe started his career working as a cellar-hand in a Zimbabwean winery, after which he trained and worked in a Johannesburg restaurant and, most recently, as the Sommelier at the Vineyard Hotel and Spa in Cape Town. He will be advising diners in the Twelve Apostles Hotel’s Azure Restaurant on the ideal wine pairing during meals, working closely with the Executive Chef.

sommelier@12apostles.co.za

Stephanie Hall

Stephanie Hall, Wedding Coordinator at The Twelve Apostles Hotel and Spa

Wedding Coordinator

Having completed a diploma in International Hotel Management, Stephanie began her hospitality career in the food and beverage sector within the Protea Hotel Group, before moving on to Cape Town’s V&A Hotel. Two years later she joined the management team at Hunter Hotels’ Country House in the Western Cape, where she was quickly promoted to Assistant General Manager. Her role at the boutique property was multi-facetted and included the coordination of weddings and functions.

Stephanie first joined The Twelve Apostles Hotel and Spa as Assistant Food and Beverage Manager in 2009, before applying for and obtaining the role of Wedding Coordinator in late 2010. She is now the dedicated Wedding Coordinator for both The Twelve Apostles Hotel and Spa and sister property Bushmans Kloof Wilderness Reserve & Wellness Retreat.

Stephanie’s role is to organise the big day and ensure that each couple experiences the perfect wedding. From flowers to entertainment and customised menus, she will assist the bride and groom with planning even the smallest detail, making sure that they have the most memorable day.

weddings@12apostles.co.za

Lisa Jackson

Reservations Manager - Lisa Jackson

Reservations Manager

Lisa joined the Red Carnation Hotel Collection in 2007 as a Reservations Agent for the Twelve Apostles Hotel and Spa.

In July 2008, she was promoted to Reservations Manager for Bushmans Kloof where she gained valuable experience in understanding the importance of creating a lasting impression and exceeding guests' expectations. 

Since May 2010 Lisa has occupied the role of Reservations Manager for both the Twelve Apostles Hotel and Bushmans Kloof.

lisa@rchmail.co.za  T: +27 (0) 21 481 1860

Sally Gray

Sally Gray, The Oyster Box

General Manager Sales - Red Carnation Hotel Collection South Africa

Sally has extensive experience in the hospitality and travel industries, having spent the past 20 years, in various capacities, working within the Thompsons Travel Group. Most recently she has held the position of General Manager: Global Sales for Thompsons Africa and brings a wealth of skill and experience to developing both the international and domestic travel markets on behalf of the Red Carnation Hotel Group portfolio. She is integrally involved in the day to day running of the business, from formulating strategy, to the building of the brand, establishing and maintaining relationships with Clients. Based at The Oyster Box in Umhlanga, Sally is responsible for the Sales of all the Red Carnation Group’s South African operations.

 sally@rchmail.co.za   T: +27 31 514 5000

Nicole Smith

Nicole Smith - Sales Manager - Red Carnation Hotel Collection South Africa

Sales Manager

Nicole, who has been with The Red Carnation Group for the past ten years, brings both operational and sales experience to her new role as Sales Manager.  In May 2008 she was promoted to Guest Relation Manager of The Twelve Apostles Hotel, specifically looking after in a sales capacity, the Key Consortia Relationships with large corporates such as Virtuoso and American Express, before becoming Assistant Sales and Marketing manager at The Twelve Apostles Hotel in 2009. In 2010 Nicole was appointed as Sales Manager for the Red Carnation Hotel Collection over seeing all sales activities for both The Twelve Apostles Hotel and Spa and Bushmans Kloof Wilderness Reserve & Wellness Retreat.

nsmith@12apostles.co.za  T: +27 21 437 9092  

Jill Wagner

Jill Wagner Marketing Manager Red Carnation Hotels South Africa

Marketing Manager - Red Carnation Hotel Collection South Africa

Jill Wagner started her career in hospitality with Southern Sun after completing Hotel School in Johannesburg at the Witwatersrand Technikon.

She joined the Southern Sun sales team in 1988 and was promoted to Regional Sales Manager/Director of Sales Inter-Continental Hotels in 1996.  In 1998 she was appointed by Halcyon Hotels as Group Sales Manager in 1998.

Jill became part of the Bushmans Kloof family in 2000 as Sales and Marketing Manager, where she represented the lodge for 10 years and in 2010 she was promoted to Marketing Manager for The Red Carnation Hotel Collection South Africa.

jill@rchmail.co.za      T: +27 21 481 1863