FAQ

Here is a selection of some frequently asked questions about The Twelve Apostles for your convenience.  All other questions can be sent to us using our Contact Us form.

When is the best time to visit Cape Town?

Cape Town is a year-round destination with warm summer days and cool winters. The Cape’s climate is described as Mediterranean with warm, dry summers and mild, moist winters. The Cape has a mostly temperate climate. Near the coast, summer temperatures range from a pleasant low of 15°C (59°F) to highs of 27°C (80.6°F). Inland temperatures are some 3 to 5 degrees higher, making for gorgeous summer days and nights.

What are the Visa requirements for entry to South Africa?

Please note that for entering South Africa, immigration requires that all passengers have a valid passport and at least four pages are needed to remain blank for the issuing of stamps. The passport also needs to be valid for at least 30 days after the intended date of departure.

Visa, taxes & duty
For detailed information on visas you may visit the South African Department of Home Affairs website or visit the South African Department of Foreign Affairs website. You may also visit South African Tourism for more information.

Where are the nearest shopping centers?

The largest shopping centres in and around Cape Town are the V&A Waterfront (Cape Town), Century City (Goodwood) and Tygervally (Durbanville). All of these are easily accessible from the hotel.

With its stunning ocean-side setting, Victoria Wharf at the V&A Waterfront, home to designer label stores and craft markets, offers visitors the best of everything Cape Town and the Western Cape have to offer. The Waterfront has been a favourite destination of Capetonians and visitors since its 1992 re-awakening.

Canal Walk, just outside the Cape Town city centre, is one of the biggest shopping malls in the Southern Hemisphere, offering shoppers a choice between hundreds of stores offering everything from designer imports to hand-crafted South African curios.

Can I bring my pet with me?

Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay.

What is there to do on Table Mountain?

One can take a cable car to the top of Table Mountain for magnificent views of Cape Town. Pathways lead to view sites over the whole Peninsula. There is also a restaurant at the top where light meals or snacks can be enjoyed.

How do I get to the Penguin colony?

The famous penguin colony is situated at Boulders Beach near Simon's Town. Jack Ass penguins breed in a conservation program.

Are there hiking trails near the hotel?

There are various trails of interest near the hotel and around Cape Town. Information can be given to guests to enjoy a day on their own, or a guided hike can be organised. The hotel's own back garden is ideal for mountain walks and picnics.

Who do I tell if I have specific dietary requirements?

Advise reservations when making your booking or reception at check-in and your dietary requests and requirements will be relayed to the kitchen.

What is your smoking policy?

Due to the passing of the South African Tobacco Products Amendment Act, and the potential harmful effects of passive smoking, smoking is only allowed on the terrace of guest rooms. In respect of the legislation, we kindly request all our guests to adhere to the non-smoking policy within the designated areas of the hotel.

What Credit Cards are accepted?

All major credit cards are accepted including American Express, Visa, Mastercard, Diners Club, Switch, Delta and Solo.